Refund policy

RETURN POLICY 

 Below you will find our return policy, in accordance with Cyprus Law 112(I)/2021 on Consumer Protection and the relevant EU legislation. 

RIGHT OF WITHDRAWAL 

As a consumer, you have the right to withdraw from the purchase contract within 14 calendar days from the date of receiving the product, without providing any justification. 

To be eligible for a return: 

  • The product must be unused and unopened
  • It must be in its original packaging, in good condition.
  • It must be accompanied by the purchase receipt or invoice.

 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL 

According to Article 10 of Law 112(I)/2021, the right of withdrawal does not apply to: 

  1. Health-related and para-pharmaceutical products (e.g. dietary supplements, cosmetics, personal care items) that have been unsealed after delivery. 
  2. Products that are perishable or sensitive to storage conditions, such as temperature-sensitive items. 
  3. Products that require specific storage conditions(refrigerated items) and may have been compromised due to improper handling (e.g. exposure to heat, sunlight, or humidity), even if no external damage is visible. 

 RETURN PROCEDURE 

If the return meets the above conditions: 

  1. You must contact us within 14 calendar days of receiving the product.
  2. The product must be shipped back to us within 5 working days of the return approval. Return shipping costs are the customer's responsibility, unless otherwise agreed.

Send your return to: 

ΦΑΡΜΑΚΕΙΟ ΜΑΡΙΛΕΝΑ ΣΑΝΤΗ 

Leof. Ammochostou 48 7643, Kalo Chorio Larnaca 

 

Refunds will be processed within 14 days after we receive and inspect the returned item. 

 IMPORTANT NOTES  

  • If you receive a product with visible damage, please take photos immediately and contact us upon delivery.
  • We reserve the right to reject return requests if the product does not meet the above conditions or appears to have been mishandled or improperly stored.