Πολιτική αποστολής
Shipping Policy
Last updated: 26 August 2026
At Sandi Pharmacy, we aim to process and deliver your orders as quickly and efficiently as possible.
This Shipping Policy applies to orders placed through sandipharmacy.com and should be read together with our Terms & Conditions and Returns & Refund Policy.
Nothing in this Shipping Policy limits any mandatory consumer rights provided by applicable law.
1. Order Processing
Orders are normally processed and handed over to our delivery partners within approximately 24 hours.
Orders placed:
- Monday to Friday before 11:00 a.m. are normally processed on the same working day.
- After 11:00 a.m. may be processed on the next working day.
- During weekends or public holidays will normally be processed on the next working day.
Processing times may occasionally be longer due to high order volumes, product availability, public holidays or circumstances beyond our reasonable control.
2. Delivery Times
Once an order has been handed over to the selected delivery provider, delivery normally takes approximately 24–72 hours.
Delivery times are estimates and may vary depending on:
- the delivery destination
- the selected delivery provider
- weekends and public holidays
- weather conditions
- high delivery volumes and
- other circumstances outside our reasonable control.
We will make reasonable efforts to ensure that your order is delivered within the estimated timeframe.
3. Shipping Options
We currently offer delivery through the following services:
BOX NOW
Orders may be delivered to a selected BOX NOW locker, where available.
GAP Akis Express
Orders may be delivered to a selected GAP Akis Express pickup point for collection.
The available delivery options will be displayed during checkout based on the order and delivery location.
4. Shipping Costs
Orders over €39
Shipping is free for orders over €39 when using:
- BOX NOW
- GAP Akis Express pickup
Orders under €39
Orders valued below €39 are subject to a €3 shipping fee.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure that your:
- full name
- telephone number
- delivery address and
- any other required delivery information are correct.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible.
Email: farmakeiomarilenasandi@gmail.com
Telephone: +357 24 322270
We will make reasonable efforts to correct the information before the order is dispatched, where possible.
6. P.O. Boxes
We currently do not deliver to P.O. Boxes.
Please provide a valid delivery address or select an available pickup-point option during checkout.
7. Cash on Delivery
We currently do not offer Cash on Delivery.
Orders must be paid using one of the payment methods available at checkout.
8. Delivery and Signature
Where a signature is required by the selected delivery service, the delivery provider may request a signature upon delivery.
Where permitted by the delivery provider, you authorize delivery to be accepted by another person at the delivery address on your behalf if you are not present.
The delivery provider's own delivery procedures may apply.
9. Delayed Deliveries
While we aim to meet the estimated delivery times stated above, delays may occasionally occur due to circumstances beyond our reasonable control.
If your order is delayed, please contact us and we will assist you in contacting or communicating with the relevant delivery provider where appropriate.
A delivery delay does not automatically cancel the order or remove your statutory consumer rights.
Where a delivery delay gives you a right to cancel the contract under applicable law, your statutory rights remain unaffected.
10. Damaged Packages
If your package appears visibly damaged when you receive it, we recommend that you:
- Take photographs of the package before opening it, where possible.
- Take photographs of any damage to the products.
- Keep the original packaging.
- Contact us as soon as reasonably possible.
Please contact:
Email: farmakeiomarilenasandi@gmail.com
Telephone: +357 24 322270
We will investigate the issue and assist you in accordance with your statutory rights and the applicable delivery arrangements.
11. Missing or Incorrect Items
If your order is missing an item or you receive an incorrect product, please contact us as soon as reasonably possible.
Please provide:
- your order number
- the product you expected to receive
- the product you received and
- photographs where appropriate.
We will investigate the issue and arrange the appropriate solution.
12. Delivery Restrictions
At present, we deliver within the areas supported by the delivery services available at checkout.
Certain locations may have different delivery times or may not be supported by a particular delivery provider.
The available delivery options will be displayed at checkout.
13. Unsuccessful Delivery or Failure to Collect
If a delivery cannot be completed because the customer provides incorrect delivery information, is unavailable to receive the order, or fails to collect an order from a designated pickup point within the applicable collection period, additional delivery or return arrangements may apply.
Where an order is returned to us, please contact us so that we can determine the appropriate next steps.
This does not affect any statutory rights you may have under applicable consumer protection legislation.
14. Delivery Address and Third-Party Carriers
Orders are delivered using third-party delivery providers.
Once an order has been handed over to the delivery provider, the delivery provider's operational procedures, tracking system and collection requirements may apply.
However, using a third-party carrier does not affect your statutory rights against us as the seller.
15. Contact Us
If you have any questions regarding shipping or the delivery of your order, please contact us:
Sandi Pharmacy
Legal Company Name: ΦΑΡΜΑΚΕΙΟ ΜΑΡΙΛΕΝΑ ΣΑΝΤΗ ΛΤΔ
Company Registration Number: HE 450364
Registered Office: Agiou Fotiou 7, 7643 Kalo Chorio, Larnaca, Cyprus
Pharmacy / Store Address: Leof. Ammochostou 48, 7643 Kalo Chorio, Larnaca, Cyprus
Email: farmakeiomarilenasandi@gmail.com
Telephone: +357 24 322270
Website: sandipharmacy.com
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, shipping charges, delivery providers or applicable legislation.
The latest version will always be published on our Website together with the relevant "Last updated" date.
Any changes will not affect orders that have already been placed, except where otherwise required by applicable law.